Privacy Policy

1. INFORMATION WE COLLECT

We collect the following types of information:

Information you provide directly:

• Name and email address when you sign up for our newsletter, request a free resource, or subscribe to marketing communications
• Contact information you provide when booking a call, coaching session, workshop, or intensive
• Information you submit through contact forms, applications, surveys, or intake forms
• Payment and billing information when you purchase a program, session, or product, processed through our payment provider
• Any information you voluntarily share with us during coaching, workshops, or correspondence, including personal experiences you choose to disclose

Information collected automatically:

• Standard technical data such as IP address, browser type, device type, pages visited, and time spent on the Site, collected through our website tools and similar technologies

We do not require you to provide sensitive medical information to use the Site, and we ask that you not submit detailed medical records or diagnostic information through general contact or opt-in forms.

2. HOW WE COLLECT INFORMATION

We collect information:

• Directly from you, when you fill out a form, sign up for our email list, book a session, or make a purchase
• Automatically, through website tools and similar technologies when you browse the Site
• From third-party service providers we use to operate the Site and Services (see Section 6)

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide, schedule, and deliver coaching, workshops, intensives, and other Services
• Send newsletters, educational content, and marketing communications
• Respond to inquiries and provide customer support
• Process payments and manage billing
• Improve the Site and our Services
• Comply with legal obligations
• Protect the security and integrity of the Site

We do not sell your personal information to third parties.

4. EMAIL AND MARKETING COMMUNICATIONS

When you voluntarily provide your name and email through an opt-in form, newsletter signup, or free resource download, you consent to receive educational and marketing communications from Hey Lori.

You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link included in every marketing email, or by contacting us directly at lori@heylori.com. Even if you unsubscribe from marketing emails, we may still send transactional or service-related communications when necessary for a purchase, booking, program, or service you have engaged with.

5. COOKIES, ANALYTICS, AND SIMILAR TECHNOLOGIES

The Site currently uses GoHighLevel/LeadConnector to manage forms, our customer relationship system, email marketing, and related website and lead-management functionality. This tool may use cookies or similar technologies as part of its normal operation.

We may add additional analytics, advertising, or tracking tools in the future as our Site and Services grow. If we do, this section will be updated to reflect the tools in use.

Most browsers allow you to control or disable cookies through their settings. Disabling cookies may affect the functionality of the Site.

6. THIRD-PARTY SERVICE PROVIDERS

We use third-party service providers to help operate the Site and deliver our Services. These currently include:

• GoHighLevel/LeadConnector, for forms, customer relationship management, workflows, and email marketing
• Calendly, for scheduling
• A payment processor, for handling purchases and billing
• A website hosting provider

These providers may have access to certain personal information solely to perform functions on our behalf, and they are expected to handle that information in accordance with their own privacy policies. We encourage you to review the privacy policies of these third-party providers. We may add or change service providers over time as our business needs evolve.

7. AFFILIATE AND REFERRAL LINKS

The Site may include affiliate or referral links to products, programs, or services, including wellness and healthcare companies such as Function Health and EllieMD. If you click on one of these links and make a purchase or sign up for a service, Hey Lori LLC may receive a commission or other compensation.

We only share links to products, programs, or providers that Lori personally uses, has researched, or believes are worth knowing about. However, we are not responsible for the privacy practices, accuracy, or content of these third-party sites. Any information you provide directly to a third-party site through one of these links is governed by that company's own privacy policy, not this one.

8. THIRD-PARTY WEBSITES AND HEALTHCARE SERVICES

The Site may reference or link to independent, third-party healthcare and wellness companies, including Function Health and EllieMD. These companies are separate businesses, not owned or controlled by Hey Lori LLC. Any medical intake, health history, lab work, prescriptions, or clinical services you obtain through those companies are governed entirely by their own privacy policies and practices, not by Hey Lori LLC.

Hey Lori LLC does not receive, store, or have access to your individual medical records, lab results, or clinical information from these third-party providers unless you separately and voluntarily share that information with us directly.

9. DATA RETENTION AND SECURITY

We retain personal information only as long as reasonably necessary to provide our Services, maintain legitimate business records, and satisfy applicable legal, tax, accounting, and operational obligations.

We use reasonable administrative and technical measures to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. YOUR PRIVACY CHOICES AND RIGHTS

Depending on where you live, you may have rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications
• Request a copy of your information in a portable format

If you live in a jurisdiction that grants additional privacy rights under applicable law, you may contact us to exercise the rights available to you. To exercise any of these rights, contact us at lori@heylori.com. We will respond within a reasonable timeframe.

11. CHILDREN'S PRIVACY

The Site and Services are intended for adults age 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from someone under 18, we will take steps to delete that information.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

13. CONTACT INFORMATION

If you have questions about this Privacy Policy or how we handle your information, contact us at: